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Shipping

Worldwide Shipping

We ship worldwide. However, due to our shipping setup, some products may not be available in certain countries. The website will only allow you to order products that are available for delivery to your country.

Reliable & Discreet Delivery

We choose registered mail as the most reliable and discreet delivery option, carefully selected for the unique nature of your orders. While delivery may not be the fastest, it ensures an exceptionally high success rate in getting your products to you safely.

Delivery Guarantee

MS-Online guarantees the delivery of your order. The standard shipping time ranges from 14 to 28 business days. Your order will be shipped via registered airmail, and a tracking number will be sent to you automatically as soon as our partner pharmacy dispatches your package.

Re-Shipment & Refund Policy

If you have any issues with your order, MS-Online offers a free re-shipment or a full refund. We care about our reputation and will resolve any concerns quickly.

Please contact us directly via email, call us, chat with us instead of involving your bank to avoid complications, given the specific nature of your order. We'll make sure everything is resolved to your satisfaction.

Reporting Issues

We ask that you report any issues with your order no later than 6 months from the date of shipment so that we may process a refund if necessary.